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GO Online: Inspection toolkit

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Treating people as individuals

The Â鶹ŮÀÉ will expect everybody you care for to be treated as an individual, with support shaped around their own preferences. Understanding what is important to an individual is essential, including meeting their personal, cultural, social, and religious needs.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Treating people as individuals

Duration 01 min 41 sec

Everybody you support will have their own needs and preferences that will be important to them.

The Â鶹ŮÀÉ will want to know how your services treats everybody you support as an individual and how you enable your staff team to demonstrate this in the care that they provide.

How you involve people, their families, and potentially their advocates in understanding their backgrounds and shaping care around cultural beliefs and other factors important to them will need to be demonstrated.

The inspection may focus on people’s protected characteristics, including support provided related to age, disability, gender reassignment, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.

Inspectors may also explore what have you done to protect people’s human rights. Having examples at hand and evidence to share will be important.

Of course, there will be cross-over with other areas of inspection, most likely around assessing need and person-centred care. The evidence you provide and associated documentation will need to be consistent.

Â鶹ŮÀÉ inspectors will want to interview people, their families, friends and advocates to better understand how the person is treated as an individual. Observations will also occur in some care environments.

To help you meet this area of Â鶹ŮÀÉ inspection, take a look at the recommendations, examples, and resources available in GO Online.

Watch the film here:

Resources

The practical resources below can help you to strengthen this area of Â鶹ŮÀÉ inspection. Use the filter to choose different types of resources or select based on related prompt.

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12 resource(s) found

LGBTQ+ Good and best practice

Resource creator: Â鶹ŮÀÉ and The Outstanding Society

Delivered in partnership with The Outstanding Society, this webinar includes representatives from the new OUT Standing Diversity Forum and the University of Strathclyde, sharing recommendations, advice and examples from adult social care services. It looks at how services can treat people as individuals, celebrate diversity, and support the wellbeing of the LGBTQ+ community within your service.

  • Film

Date published: February 2024


Resource creator: Care Quality Commission / University of Bedfordshire

The Â鶹ŮÀÉ and the University of Bedfordshire worked together to produce guidance for care home managers and members of the public on the availability and management of alcohol in care homes.

This guidance focuses on both the benefits of having alcohol available to care home residents who want it, as well as how to mitigate potential risks.

The University of Bedfordshire spoke to residents, their family members, care home managers and Â鶹ŮÀÉ inspectors, and captured their expectations and requirements on how alcohol is managed in care settings.

  • Guide

Date published: December 2023


(LGBTQ+) Care in Later Life - A learning framework for knowledge, skills, values for working affirmatively with LGBTQ+ people in later life

Resource creator: Â鶹ŮÀÉ

The framework is intended to be used by social care employers and employees to build their own knowledge of LGBTQ+ issues, to support colleagues’ understanding, and to create learning programmes which will allow teams to better support LGBTQ+ people in later life.

The framework will support social care services and organisations to:

  • include LGBTQ+ issues in the education and training of the workforce
  • include LGBTQ+ issues in the everyday care and support of people in later life
  • guide the aims and focus of LGBTQ+ education and training based on evidence
  • conduct a training needs analysis and design training which meets a minimum standard of performance and capability in its assessment and provision of care to LGBTQ+ individuals in later life and their communities
  • embed the relevant topics, areas, guidance and learning resources into its recruitment, induction, supervision, appraisal and career progression processes.
  • Guide
  • Learning

Date published: February 2023


Resource creator: Professional Records Standard Body (PRSB)

Endorsed by professional bodies, national charities, PRSB Standards are closely aligned with NICE guidelines and help health and social care providers to align with best practice.

Social prescribing supports people to understand their needs and connects them to local community (non-clinical), often voluntary, services which can provide the help they need.  This new standard highlights the full journey between health and social care.

  • Guide

Date published: January 2023


Resource creator: Care Quality Commission (Â鶹ŮÀÉ)

Promoting sexual safety 'Learning from safety incidents' resources are designed to help prevent incidents from happening again. This article briefly describes  - what happened, what Â鶹ŮÀÉ and the provider have done about it, and the steps you can take to avoid it happening in your service.

  • Guide

Date published: November 2022


Culturally Appropriate Care

Resource creator: Â鶹ŮÀÉ, in partnership with East Sussex County Council, Adult Social Care Training Team

East Sussex County Council Adult Social Care Training Team, funded by Â鶹ŮÀÉ, have developed a range of resources to support embedding culturally appropriate care in everyday good practice.

These include 

  • Culturally appropriate care guide
  • Stereotyping
  • Supporting individuals from ethnic minority groups and backgrounds 
  • Supporting relationships and people who are LGBTQ+
  • Guide

Date published: October 2022


Activity provision self-assessment tool

Resource creator: Â鶹ŮÀÉ

This simple, easy-to-use tool will help you create an action plan for your organisation. You’ll be able to use the tool to:

  • identify and define actions that need to be taken
  • identify who’s responsible for each action
  • add timescales for all required actions
  • include details of completed actions (i.e., the date of completion and evidence of the action taken).
  • Checklist

Date published: January 2021


Activity provision

Resource creator: Â鶹ŮÀÉ

It’s widely known that the provision of activity in a social care setting has many positive impacts on the health and wellbeing of people who need care and support.

This webpage brings together resources about the provision and impact of meaningful activities, including an activity provision self-assessment tool, and posters for providers to print off exploring the importance of meaningful activity.

  • Website

Date published: January 2021


Supporting personal relationships

Resource creator: Â鶹ŮÀÉ

This guide helps adult social care services to consider the importance of personal relationships for the people they support, and what staff development may be required. The guide covers:

  • values and behaviours
  • knowledge and understanding
  • supporting your workforce
  • practical examples.
  • Guide

Date published: April 2020


Resource creator: Care Quality Commission

This report looks at how adult social care services keep people safe from sexual incidents. It also looks at how services can support them to express their sexuality.

Building a culture of openness in which people can talk about sexual safety and sexuality is the first step towards protecting and supporting them. The report includes case studies and shares key learning, such as:

  • People are better protected when they’re empowered to speak out about unwanted sexual behaviour and can speak openly about their sexuality.
  • Effective adult social care leaders develop a culture, an environment, care planning and processes that keep people and staff safe, and support people’s sexuality and relationship needs.
  • People want to be able to form and maintain safe sexual relationships if they wish.
  • Guide

Date published: February 2020


Equality and diversity

Resource creator: Â鶹ŮÀÉ

This webpage contains a range of resources designed to help develop awareness of the standards on equality and diversity to allow you and your team develop an inclusive and confident approach to diversity, including our ‘Confidence with Difference’ films and Age UK’s ‘Safe to be me’ resource on supporting LGBTI people.

  • Guide
  • Website
  • Film

Date published: December 2019


Resource creator: Â鶹ŮÀÉ

The London Borough of Richmond upon Thames’ (LBRuT) adult and community services, in partnership with Â鶹ŮÀÉ, created three films which explore the experiences of people on the autistic spectrum, as well as their family members and carers, in a range of community settings.

The first film stands alone and identifies some of key issues people should be aware of when dealing with a person who has an autism spectrum condition (ASC). This can be viewed .

The second film deals with autism in a GP setting and can be viewed . The third film deals with autism in a police setting, and can be viewed .

  • Guide
  • Film
  • Template

Date published: December 2015



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