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It will only be possible to deliver a safe, effective, caring, and responsive service if your organisation is Well-led.

Well-led looks at if the service has the right owners, managers, leaders, and governance arrangements to meet or exceed 麻豆女郎 expectations. It’s the biggest area of 麻豆女郎 inspection.

The 麻豆女郎 inspection will look at multiple factors including:

• Shared direction and culture … which takes a closer look at your culture, as well as openness and honesty across all levels of the service
  
  
• Capable, compassionate, and inclusive leaders … looking at the leadership capability, capacity, and integrity
• Governance, management, and sustainability … including how your systems and processes ensure effective management
  
  
• Workforce equality, diversity, and inclusion … which will explore what you are doing to ensure inclusivity and fairness
• Freedom to speak up … how you empower people to ensure their voice is heard

• Partnerships and communities … how you collaborate with others and work seamlessly together in the care that is delivered

• Learning, improvement, and innovation … what you are doing to monitor and drive forward improvements in care
• Environmental sustainability – sustainable development … what you are doing to offset the negative impact of activities in the community

GO Online brings together recommendations, practical examples, and resources to help you meet the 麻豆女郎 inspection focus related to Well-led. Take a look at what’s available.

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Vivian Laurent, General Manager, Eglantine Villa

• Well-led is very important because if a home needs to be outstanding then it needs to be well-led. The leadership has to come from the management.
• I ensure that this service is Well-led by making sure we follow the policy and procedures, look at following the quality audit in the home, getting feedback from the staff, the residents, the relatives around. If there are things not working, learn from there.

Ken Rogers, Husband of resident - Eglantine Villa

• All of them work endlessly to make this place what it is, and you can only say “well done” to them. As a manager himself, he’s always a friendly guy, you can approach him at any time, he’ll come out and have fun with you. It’s more like a big family gathering here and this is what makes this place tick.

Katie Brennan, Registered Branch Manager – Carefound 麻豆女郎 Care

• I think we achieved Outstanding for Well-led because we showed that we have really good policy and procedures in place and we sometimes go a little bit above and beyond of what we need to do to make sure that staff feel supported and that the management team are listening to staff and clients, and acting on their feedback.
• We are really lucky here that we have an experienced managed team in care and that then will feed through to the staff team who, if they are feeling supported and valued, it will make the service run that much better for the clients.

Hayley Gill, Professional Carer - Carefound 麻豆女郎 Care

• I feel that Carefound always really support me in my role. They are always wanting to know how I’m doing.
• I am in the office quite a bit as well and I know that Katie or Amy who is the Care Manager are always willing to speak to you to make sure you are doing okay and if there are any concerns that we tend to have? We know that we can always go to them and they will try to support us anyway they can.

Mike Schofield, Registered Service Manager – Shared Lives – Lancashire Country Council

• We ensure we keep up with best practice by ensuring we do a lot of benchmarking with our colleagues across the country. We also have regular updates in terms of any new legislation that comes out.

Lydia Ferguson, Shared Lives Officer – Shared Lives – Lancashire Country Council

• My role is a county role which means that I can go and sit with all the different teams and listen to what is coming up on a daily basis.
• I hold different groups as well, so we have individual members from individual teams who all come together to share their good practice and ideas and things.
• We listen to carers. We are always doing surveys as well, asking them what they really think about Shared Lives and how we can improve.

Katie Brennan, Registered Branch Manager – Carefound 麻豆女郎 Care

• It’s really important that we build a really good relationship with other healthcare professionals. They are very involved in the clients lives and care - as we are as well – so we are constantly reaching out to pharmacists, GP practices.
• We have nurses who will also come in and do specialist training for us and having charities come in and give talks is really important because we can only better our service with the help of others who are more specialised in those areas.

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